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Detailed Shipping Information

Damaged Items
Please fill out this form with the following information
+ First & Last Name (of the order)
+ Email address
+ Order (Invoice) Number
+ Description of the damages
+ Shipping Provider (if known, see shipping label or tracking number for provider)
IMPORTANT: Please keep all packaging (including all "inside" packaging). We will ask for images of the damages and the packaging. Without proof of damage, we will not be able to exchange or refund the item. 
Damaged items must be reported within 5 business days of delivery. 
 
Lost Packages
Please check your tracking information before reading further. Your tracking information can be found in the email associated with the order. If your tracking as not moved in more than 3 days, or you think the package as been stolen, please continue. 
Once the order has shipped, it is out of Bare Candle Company's responsibility. If your item does appear lost or stolen we will do everything we can to locate it. Please fill out this form with the following
+ First & Last Name (of the order)
+ Email address
+ Order (Invoice) Number
+ Shipping provider (if known)
+ Do you think the package is lost or stolen?
+ Any additional details we would need to know
 
Bare Candle Company is not responsible for stolen packages, but we will see if the package is lost or was delivered to an incorrect address by contacting the carriers. 
 
Returns + Exchanges
If you are unhappy with your order, we would be happy to exchange it. The candle must be unused, and not damaged. As a small business, we will not be able to cover the shipping cost to exchange the candles. Shipping cost will need to be covered by the buyers both ways. If you are exchanging a candle, and it arrives to our shop broken, we will not be able to refund the candle. We highly recommend insuring the package. USPS (local post office) has low cost priority mail (2-3 business days) which includes free insurance up to $100. 
Exchanges exclude items that were on sale, or discontinued.
If you would like an exchange, please notify us within 14 days of your delivery.
 
As a small business, we are unable to have candles returned.
 
Wholesale & Bulk Order
Please contact me through here  if your items arrived damaged, lost, or if you have any issues with your order.
 
Shipping Method
When purchasing from Bare Candle Company, you agree to let Bare change your shipping method to avoid damages. These changes mostly apply to large, heavy, or "awkward" orders.